common questions and answers

Questions about scanning

Why should I undergo an advanced examination at Prevcare?
  • Best treatment – ​​early detection.
    The goal of our examinations is to detect signs of disease early and thereby significantly improve the chance of curing them. By early detection of signs of disease such as cancer, cardiovascular disease or inflammation, you increase your ability to prevent and prevent these from developing into something serious. With MRI technology, changes at the mm level can be detected before symptoms appear.
  • Examination within 7 working days + Results within 7 working days
    Regardless of which advanced examination you choose, MRI, CT, ultrasound or colonoscopy, under normal circumstances you will be given an appointment for the examination within 7 working days. and your results will be analyzed and compiled within 7 working days.
  • Individual report by specialist doctor
    Your results are first analyzed by a specialist in the field, then Prevcare's specialist doctors review and compile the results in an easy-to-understand written report along with individual recommendations.
  • Review with specialist doctor
    Prevcare's examination package includes a review of your results with a specialist doctor via telephone and computer (does not apply to individual examinations).
  • You want to be able to have a better dialogue with your doctor
    Prevcare's advanced examinations such as MRI scanning give you direct insight into your health and the knowledge to have a better dialogue with your regular doctor for faster diagnosis and optimal treatment.
  • Referral if necessary
    If something serious is discovered during your examination at Prevcare, our specialist doctors will send a referral to an appropriate healthcare provider for further processing.
Are Prevcare health examinations the same as screening?
No. At Prevcare Clinic, we do not advocate general screening of a population. You who use our services have a proactive mindset and want to take care of your health with advanced examinations that provide knowledge about your health. By detecting early signs of disease before symptoms appear, you can begin lifestyle changes and receive possible treatment, as early as possible. This improves your odds of a long and healthy life.
Who are the surveys aimed at?
Everyone, but especially those who have a hereditary predisposition to serious diseases such as cancer, heart attack, stroke or have a stressful lifestyle and are exposed to other risk factors and who want to undergo a preventive examination.
Prevcare's examinations are also suitable for those with specific complaints.
How often should the examination be done?
It depends on your age, risk factors and the results of the examination. Based on these factors, our specialist doctors will indicate which time interval is most suitable for you during your examination and in your individual report.
I really want to know what happens if you discover something during the examination?

The goal of our examinations is to detect diseases early and thereby significantly improve the chance of curing them. If we discover something serious during your examination, you will be contacted by a specialist doctor who will carefully review what has been found and send a referral to an appropriate healthcare provider for further processing.

When undergoing an examination, there is a small risk of false positive findings or “false alarms.” During a scan, it is not always possible to assess whether a finding is dangerous or harmless, which means that further investigation is necessary to confirm the diagnosis.

What does Prevcare's survey add if I have private health insurance?

Prevcare's examinations are intended to detect diseases even before you experience symptoms. MRI scans and other advanced examinations are not offered for preventive purposes by private health insurance companies or county councils.

However, health insurance is good to have if you get sick or if we at Prevcare discover something that needs further action.

At Prevcare you get access to an examination within 7 working days, whether it is for preventive purposes or to investigate specific symptoms. The cost of an examination at Prevcare is not covered by private health insurance.

Read more about our surveys.

Does Prevcare replace traditional healthcare?
No. Prevcare's examinations are a complement to traditional healthcare. Our examinations are performed for preventive purposes or if you want to examine specific parts of the body. If you feel that you may be in need of healthcare or to see a doctor, you should seek healthcare on the same basis as if you had no information through an examination done through Prevcare.
I have a referral to my usual healthcare provider but there is a long wait, can I get a faster appointment through you?
We can offer an examination time within 7 working days. Sometimes, for certain examinations, such as special control examinations after a serious illness, it may be more advantageous to remain in the queue for regular care, so that your regular doctor and radiology specialists who assess your images can better compare old and new images directly.
Why not go to my health center or through private health insurance?
Your health center and private health insurance company's job is not to give you the tests you want, but to make an assessment of which tests you need.

At Prevcare, you choose which examination you want to undergo quickly without a referral and then receive results and comments from a doctor, which can help you detect changes in time before serious illness develops.

Who chooses to undergo Prevcare health examinations?

Our customers sometimes want to undergo a preventive examination. Others due to increased heredity or want to see if they are at risk of developing certain diseases. Some customers have specific diseases or symptoms that they want to check in order to have a better dialogue with their regular doctor.

Do you have doctors or other medically trained people who have undergone your examinations?

Yes. We have many doctors, dentists and medical researchers who have completed our studies.

Why should I, as a business owner, choose this Prevcare survey?

As a corporate customer, Prevcare helps your employees prevent illness, sick leave or long rehabilitation. Through Prevcare's examinations, you can detect pathological changes early, thereby saving both suffering for the employee and success for the company.

Health examinations are considered occupational health care if they are part of a work environment program and are adapted to the work environment risks that employees are exposed to in their work. When the employer pays for such an examination, the benefit is tax-free. Your company's accountant should be well-versed in this and be able to help you further in these matters.

Can I get personal advice on choosing the test that suits me?

Yes, contact us by filling out the contact form with your questions and we will get back to you.

Is it possible to order a survey that is not listed on your website?

Please contact us and we will get back to you if the examination you wish to undergo is possible.

What are the benefits of Prevcare according to our clients?
  • Prevcare offers advanced examinations that cannot be obtained in public healthcare due to lack of resources.
  • Through Prevcare's health examinations, you can find early changes before symptoms appear.
  • You do not need a referral to order Prevcare's examinations.
  • Fast examination time and delivery of individual results via phone and computer.
  • My report contains clear explanations of what my results mean and what I can do about it.

Payment questions

Can I purchase a health check for family, friends or employees?
Anyone over the age of 18 can order and complete a survey with us. Individuals and companies can purchase for family, friends and employees.

Those who are going to undergo the examination register their contact details directly on our website and fill out their health form before booking the examination. Only the person who has undergone the examination can see their results and recommendations as these are confidential.

Are Prevcare's examinations covered by free cards/high-cost coverage?
No. An examination at Prevcare Clinic is not covered by the free card/high-cost coverage.
How does it work when I pay by card?
We accept VISA and MASTERCARD. Card payments are handled by our payment provider NETS for fast and secure payment.

We use 3D Secure, which is a global security standard developed by Visa (Verified by Visa) and MasterCard (MasterCard SecureCode). This security solution enables identification of the cardholder when making card payments on the Internet. Prevcare never saves your card details.

How does it work when paying by invoice?
When paying by invoice, this must be settled before an examination time is booked.
Do I have the right to exchange?

You cannot "return" health examinations you have purchased. However, if you would like to change to a different or more comprehensive examination, please contact us at info@prevcare.se before you have booked your examination time.

Is there VAT on your services?

No, all healthcare services are VAT exempt in Sweden.

Questions about the service

Who can order a survey?
If you are 18 years old with a Swedish personal identification number and mobile phone number, you can order our examinations. Companies can order and pay for examinations for employees. Contact us at info@prevcare.se.
Can I do a survey through you if I don't have a Swedish personal identification number?
No, unfortunately it is not possible, but we have the option of issuing a backup number. Contact us at info@prevcare.se or call 073-5449155.
How do I fill out my health form?
  1. Fill in your details and pay for your survey via card at checkout.
  2. You will then receive your health form to your email address, which you can simply fill out and submit to us digitally.
  3. When you pay by invoice, you will receive a confirmation to your email address with a link to the health form.
  4. The health questionnaire consists of questions that are relevant to your examination.
  5. Only after your health form has been submitted and reviewed by a doctor can your examination be scheduled.
Can I register with the same email address as a family member?

It is important to have a personal secure email address and a Swedish mobile number in order to place an order.

If you don't have a personal email address and want to use a family member's, we need to get approval from that person.

How do I find time for my examination?
After you have placed your order and filled out and sent us your health form, you can call the office on weekdays after the appointment, according to the information in the email from us, to choose an examination time that suits you. You will also receive a notice via electronic mailbox (Kivra), where information about the time, place and any preparations can be found, prior to your examination. You will also receive an SMS reminder of your booked appointment. For questions or rebookings, call the same number as when you booked the appointment.
What do I do if I need to change my examination time?
After your purchase, you will receive a confirmation email to your email address. There is a direct number you can call for service regarding rebookings. You can reschedule your examination no later than 24 hours before the scheduled time. If you miss your examination time, your examination will be canceled and the purchase will expire.
Can I take my medications as usual when I have an examination or blood test at Prevcare?

Yes. If you are taking any medication, we recommend that you take it as usual. In cases where the examination requires specific preparations, such as stopping your medication, you will receive detailed instructions in your invitation that will be sent to your email address.

Do I need to fast before an examination at Prevcare?
It depends on which examination you have chosen to take. You will receive detailed instructions in the invitation sent to your email address.
Can I be sedated if I suffer from claustrophobia?
If you are claustrophobic or otherwise have difficulty lying on your back in the MRI machine, you may be given a sedative prior to the examination. Please mention this when you fill out your health form, so we can prepare the clinic with this information when you call to book your appointment. Also, mention that you would like a sedative when you book your appointment.
Where do the examinations take place and where do I take blood samples?

Clinics and laboratories that we collaborate with are accredited suppliers to Swedish healthcare with the highest quality. We collaborate with Evidia Röntgen Sabbatsberg in Stockholm, Annedal in Gothenburg, Hyllie in Malmö, in Jönköping, in Karlstad, in Sundsvall and in Umeå where our MRI examinations are performed. Heart examinations can be performed in Stockholm, Gothenburg, Helsingborg, Karlstad and Umeå as well as colonoscopy in Stockholm, Gothenburg, Karlstad and Umeå.

Blood sampling takes place at Synlab Medilab in Stockholm and Gothenburg. In other locations, you will be informed by us where the blood sampling takes place.

What do I need to bring with me to the examination?
You only need to bring a valid ID document with you at the time of the examination. If you have received forms regarding your examination, you need to bring these to the examination.
What do I do if my examination includes blood tests?

Some examinations include blood tests. The blood tests are taken at a laboratory that you will receive instructions about via Prevcare.

We recommend that you take a blood sample in the morning before 09:30 a.m. one day before the examination or in the morning on the same day as the examination. You will receive written information about whether you need to fast before the test. At the lab, you will take a number and wait until your number is called. You only need to show your ID to the nurse before the test.

How do I get my results after the examination?
  1. Within approximately 7 working days after completing your survey, you will receive an anonymized report with your results to your email address.
  2. You can save your report as a file on your computer or print it out and take it to your doctor.
  3. When purchasing our examination packages, a review of the results with a specialist doctor is included, via telephone and computer within 7 working days. You will be contacted and given a suggested time for a personal review of your results, and your report will then be sent anonymized to your email address.
What is included in my individual report?
Your results are first analyzed by a specialist in the field, then Prevcare's specialist doctors review and compile the results in an easy-to-understand written report along with individual recommendations.
It has been more than 7 working days and I have not received my results?

Some tests include blood tests and results from heart tests and colonoscopy. If the results of your blood tests or tests have not been received by us on time for any reason, the compilation of your results will be delayed until our doctor has received all test and referral results.

During a colonoscopy examination, any tissue samples (biopsies) may be taken at the time of the examination. You will receive the results of your colonoscopy examination directly from the gastrointestinal specialist and later also the results of any tissue samples. Tissue samples are analyzed separately by a pathologist and it takes approximately 6-8 weeks for the results to be ready. The gastrointestinal specialist will contact you when the results are ready.

Should the delay be due to something else, please contact us directly at info@prevcare.se.

Who has access to my results?
Only you have access to your results. If you want to share your results with, for example, your doctor or health center, you can simply print your report. A company can never obtain information or access to individuals' examination results.
Are you covered by confidentiality and secrecy?
Yes. Everyone who works in healthcare is subject to confidentiality and secrecy. Confidentiality means that no one in healthcare may disclose information about you without your consent.
Can I order a survey that is not listed on your website?
We are constantly working to expand our services regarding advanced examinations. If you have a request for a specific MRI examination that is not on the website, please contact us at info@prevcare.se or click here.

Early detection – best treatment

The best treatment for cancer and cardiovascular disease is early detection, which can cure and prevent the development of more serious diseases. Our three advanced health screening packages can help you detect changes early – before they cause symptoms and develop into serious diseases.